Frequently Asked Questions
Everything you need to know about your smart home security.
What is the standard shipping time for orders?
Most orders are processed within 24 hours. Standard shipping typically takes 3-5 business days, while expedited options are available at checkout.
What is your return policy for Ring devices?
We offer a 30-day money-back guarantee. If you are not satisfied with your purchase, you can return it in its original packaging for a full refund.
Do Ring products come with a warranty?
Yes, all new Ring devices come with a one-year limited warranty and lifetime theft protection. If your device is stolen, we will replace it for free.
Do I need a subscription to use my Ring camera?
Basic features like Live View and Motion Alerts are free. However, to record, save, and share videos, a Ring Protect Plan subscription is required.
Which payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital payment options like PayPal and Amazon Pay.
Are Ring devices compatible with smart home assistants?
Yes, Ring devices are fully compatible with Amazon Alexa. You can use voice commands to see Live View or talk to visitors through your Echo devices.